In the real estate industry, relationships between agents and transaction coordinators (TCs) are the lifeblood of smooth, successful transactions. But like any professional partnership, sometimes they end—whether under good circumstances (an agent paused their business, scaled back production, or tried managing files themselves) or bad ones (miscommunication, unmet expectations, or personality clashes).

When that happens, it doesn’t always mean the door is permanently closed. In fact, many TCs find opportunities to re-establish former partnerships once the dust settles. The key is to approach the reconnection with professionalism, focusing on business growth over past drama.

Here’s how:

1. Reflect Before Reaching Out

Before reconnecting, ask yourself:

• What worked well in the partnership?

• What caused friction or the termination?

• What’s changed in your business since then?

Taking time to evaluate ensures you don’t walk back into the same dynamic that led to the split. It also positions you to present a stronger, more refined value proposition when you reach out.

2. Reframe the Narrative

When you reconnect, avoid rehashing the “why” behind the separation. Instead, reframe the conversation around growth and value:

• For the agent: highlight how your systems have improved, what new services you offer, or how you’ve streamlined processes to save them time and stress.

• For yourself: focus on how your business has matured and what you’ve learned since working together.

This shifts the energy from past conflict to future potential.

3. Use a Business-First Approach

When reaching out, keep your tone professional, concise, and centered on results. For example:

"Hi [Agent], I know we worked together previously, and I truly valued our partnership. Since then, I’ve refined my systems and added [specific improvement]. I’d love the chance to reconnect and support your transactions again, ensuring you have more time to focus on clients and closings."

This makes the outreach less about patching up a relationship and more about delivering measurable business value.

4. Set Fresh Boundaries and Expectations

If you re-establish a partnership, treat it like a new business arrangement. Have a clear onboarding conversation that covers:

• Communication preferences

• File-handling processes

• Deadlines and responsibilities

• Pricing and payment terms

Starting fresh prevents old habits or misunderstandings from resurfacing.

5. Focus on the Win-Win

The ultimate motivation for reconnecting should be business—not pride, guilt, or personal feelings. By working together again, the agent gains reliable support, and the TC gains consistent files and income. It’s about creating a professional partnership where both sides can thrive.

6. Accept That Not Every Door Reopens

Sometimes, no matter how professional or well-intentioned your approach, the agent may not be ready—or willing—to work together again. That’s okay. Respect their decision and keep the interaction positive. You never know when circumstances may shift again, or when they might send a referral your way.

Final Thoughts

Re-establishing an agent/transaction coordinator partnership requires tact, humility, and a business-first mindset. By focusing on solutions, growth, and professionalism—not on past issues—you demonstrate the maturity and reliability that agents want in a TC.

In real estate, doors close and open constantly. Position yourself as the professional who always leaves a door open with integrity, and you’ll find that sometimes the best partnerships are the ones that come back stronger the second time around.