Agent FAQs

What hours is your business open?

Monday-Friday: 9AM to 4PM

Saturday: 9AM to 1PM

Closed Sundays & Federal Holidays

How can I submit a request after hours?

Email your request, including any necessary details or verbiage, to transactions@thebesttcever.com.

How do I access OpenToClose?

  • Go to opentoclose.com
  • Hit forgot password button
  • Enter your email address
  • Reset your password
  • Log in

What services are available? (Buy Side)

  1. Review the contract for completion and acquire missing attachments/documents
  2. Send a copy of the ratified contract and all addenda to the Escrow/Settlement/Title Company, Lender, & Client
  3. Assist with scheduling Home, Radon, Well, Septic, Termite
  4. Track delivery of the EMD 
  5. Put the Agent & Client Information Sheet from the Title Company in E-signature system for completion
  6. Order the Home Warranty
  7. Order and deliver HOA and Condo Documents
  8. Schedule the Walk Through & Schedule Settlement 
  9. Obtain a copy of the ALTA/CD from the Title Company for the agent to review and approve
  10. Confirm the appraisal is ordered and scheduled, request the commitment letter 
  11. Track contingency deadlines 
  12. Prepare addenda to be sent out by the agent or send with agent approval
  13. Obtain signatures and initials on necessary documents as approved by agent
  14. Deliver addenda to necessary parties (title, lender, other agent, delivery addresses, etc)
  15. Obtain Utility Information and send this information to buyers 
  16. Submit all contract documents along with the executed Settlement Statement to your brokerage after settlement

What services are available? (Listing Side)

  1. Review listing documents 
  2. Turn in list docs to brokerage *agent must supply brokerage compliance sheet*
  3. MLS input *agent can have us provide a draft for public and agent remarks* (provided once photos available)
  4. Coordinate staging, photographers, & virtual tour with the agent, and client *agent must supply vendor sheet*
  5. Collect showing instructions from the agent or client and enter into the mls or showing system
  6. Add captions to the listing photos
  7. Order HOA Docs & Home Warranty *if applicable*
  8. All listings will be live in the MLS by 10AM on the coming soon or listing live date.
  9. We do not perform real estate brokerage services
  10. Contract/Listing Draft Tasks Performed
  11. Provide a copy of the mls sheet or tax record, pre-approval letter and enter data into opentoclose.com (add notes if needed)
  12. A text will be sent to the agent when the offer/listing agreement has been drafted and sent out for review (once agent completes/reviews the buyer or seller will receive an email request to initial and sign the offer
  13. It is up to the agent or team lead as to who submits the offer to the listing agent
  14. Contract revision requests can be requested at 914-222-3357 or via email at transactions@thebesttcever.com
  15. Counter offer terms must be submitted via text at 914-222-3357 or email at transactions@thebesttcever.com
  16. Once the contract is ratified it can be uploaded to OTC 
  17. We will send an introductory text to the buyer or seller notifying them to review once we receive the notification you’ve completed your portion

Where can I find relevant information and updates regarding a transaction?

You'll find crucial details about your real estate transactions in our agent or client portal, along with receiving bi-weekly transaction update emails.

What method of communication do we prefer?

Our team efficiently manage over 250 transactions each month, making email and text our preferred means of communication.

What occurs if a transaction falls through?

For our monthly retainer clients, no extra steps or payments are needed; just submit the next deal. As for per-contract clients, the upfront submission fee covers services rendered up to termination, and any remaining balance will be waived.

Buyer FAQs

How do I submit the earnest money deposit?

Where can I find relevant information and updates regarding a transaction?

You'll find crucial details about your real estate transactions in our agent or client portal.

Who is responsible for which tasks in relation to my real estate transaction?

Real Estate Agent

  • Arrange and conduct property viewings for potential buyers, or renters
  • Provide information about the property and address any questions or concerns
  • Manage negotiations
  • Offer guidance on contract related questions

Loan Officer

  • Assist with loan applications
  • Request and collect documentation for the underwriter
  • Offer guidance on loan products

Settlement Agent

  • Collect and hold the earnest money deposit
  • Prepare legal documents per local and state regulations
  • Perform title examination
  • Facilitate the purchase of title insurance
  • Coordinate closing
  • Facilitate the disbursement of funds

Transaction Coordinator

  • Coordinate inspections
  • Coordinate showings
  • Document preparation and tracking
  • Property changes and updates

What method of communication do we prefer?

Our team efficiently manage over 250 transactions each month, making email and text our preferred means of communication.

When is the best time to activate utilities?

The best time to schedule utilities for a new home is ideally a 2-3 business days before your move-in date.

Who should I contact to make a change to the terms or conditions of my contract or listing agreement?

You should contact your real estate agent.

If I need to reschedule my closing or signing, who should I contact?

Email us at transactions@thebesttcever.com and also inform your real estate agent.

If I need to reschedule a home inspection and it's after hours, who should I contact?

Email us at transactions@thebesttcever.com and also inform your real estate agent.

Seller FAQs

Who is responsible for which tasks in relation to my real estate transaction?

Real Estate Agent

  • Conduct research on local market trends, property values and comparable sales to help sellers make informed decisions
  • Develop marketing strategies to promote your property for sale or rent
  • Manage negotiations
  • Offer guidance on contract related questions

Loan Officer

  • Assist with loan applications
  • Request and collect documentation for the underwriter
  • Offer guidance on loan products

Settlement Agent

  • Collect and hold the earnest money deposit
  • Prepare legal documents per local and state regulations
  • Perform title examination
  • Facilitate the purchase of title insurance
  • Coordinate closing
  • Facilitate the disbursement of funds

Transaction Coordinator

  • Coordinate inspections
  • Coordinate showings
  • Document preparation and tracking
  • Property changes and updates

Could you elaborate on the process of showing my property?

Your real estate agent will handle scheduling showings for potential buyers and agents. Alternatively, they may install a secure lockbox on the property, providing a combination code to approved/licensed real estate agents, appraisers, inspectors, and contractors. Another option is installing a secure lockbox utilizing a mobile application with Bluetooth technology, accessible exclusively to registered real estate agents.

Where can I find relevant information and updates regarding a transaction?

You'll find crucial details about your real estate transactions in our agent or client portal.

What method of communication do we prefer?

Our team efficiently manage over 250 transactions each month, making email and text our preferred means of communication.

I need to reschedule listing photos

if it is outside of our business hours Mon-Fri 9AM to 4PM & Sat 9AM to 1PM, reach out to your agent

When is the best time to cancel utilities?

It's advisable to arrange for utilities to be canceled on the day you intend to move out, as sellers typically are responsible for providing utilities until the buyer completes their walk-through. I suggest confirming this with your real estate agent for verification

Who should I contact to make a change to the terms or conditions of my contract or listing agreement?

You should contact your real estate agent.

If I need to reschedule my closing or signing, who should I contact?

Email us at transactions@thebesttcever.com and also inform your real estate agent.

If I need to reschedule a home inspection and it's after hours, who should I contact?

Email us at transactions@thebesttcever.com and also inform your real estate agent.