FAQ's
Agents
What Are The Business Hours?
- Monday to Friday: 9AM to 4PM
- Saturdays: 9AM to 1PM
- Sundays & Federal Holidays: Closed
What Does Support Look Like?
- Preparation, & Review of the contract/listing agreements
- Delivery of the contract & addenda to all transaction parties
- Scheduling of photos, inspections, walk-thru, and settlement
- Tracking of vendor requests (intake forms)
- Ordering home warranties
- Structuring the order and delivery of association documents
- Tracking of contingencies & deadlines
- MLS input (drafting of public remarks, captions and input of showing instructions)
- Completion of broker compliance
Preferred Method of Communication
How Do I Submit A Contract or Listing
Go to opentoclose.com then enter the username and password provided by us
How Do I Use OpentoClose?
Click here to watch a tutorial.
Buyers & Sellers
How Do I Submit My Earnest Money Deposit?
If you received the wiring instructions from us via email, click here to watch a tutorial for sending the earnest money deposit.
If you are utilizing instructions from the settlement company or escrow agent, call the number listed on the instructions.
What Is The Role of A Real Estate Agent?
- To arrange and conduct property viewings
- To provide information about the property
- To manage negotiations
- To provide resources for contract related contracts
What Is The Role of The Loan Officer?
- To assist with loan applications
- To collect documentation for the underwriter
- To offer guidance on loan products
What Is The Role of The Settlement Agent
- To collect and hold the earnest money deposit as an escrow agent
- To prepare legal documents per local and state regulations
- To perform title examination
- To facilitate the purchase of title insurance
- To coordinate and perform closing
- To facilitate the disbursement of funds
What Is The Role of The Transaction Coordinator
- To coordinate inspections
- To handle document preparation and tracking
- To make property changes and updates
When Is The Best Time to Activate or Terminate Utilities
The best time to schedule utilities to activate is ideally 2-3 days before your move in date.
It's advisable to schedule utilities to terminate by the end of day on closing day to give the buyer adequate time to perform their walk-thru. However always check with your real estate agent.